A Textbook of COMMUNICATION SKILLS

A Textbook of Communication Skills for Pharmacy Students is designed to meet
the specific needs of budding pharmacists by equipping them with essential soft skills
required in professional healthcare settings. Communication is the foundation of
effective pharmacy practice, as pharmacists routinely interact with doctors, nurses,
dentists, physiotherapists, patients, and other healthcare professionals. This book
provides a clear, structured approach to developing the ability to convey information
confidently, accurately, and empathetically.
The content is carefully aligned with the Pharmacy Council of India’s BP105T
Communication Skills (Theory) syllabus, ensuring that students acquire not only
theoretical knowledge but also practical competence. Each unit systematically
introduces learners to the fundamentals of communication-covering verbal, nonverbal, and written communication-while also addressing barriers that may hinder
effective interactions.
Students will explore diverse aspects such as communication processes, listening
skills, and communication styles, alongside practical skills like interview techniques,
presentations, and group discussions. The book emphasizes both professional and
interpersonal dimensions, preparing students to become effective team players and
leaders in the pharmaceutical sector.
In addition, the text highlights the behavioural and attitudinal requirements of a
pharmacist, focusing on teamwork, leadership, empathy, and patient-centered
communication. Examples, illustrations, and simplified explanations make the
content easy to understand, while the inclusion of real-life applications encourages
students to practice and refine their skills.
Overall, this book aims to bridge the gap between knowledge and practice, helping
pharmacy students develop confidence, clarity, and professionalism in their
communication. By mastering these skills early in their academic journey, students
will be better prepared to contribute meaningfully to patient care, collaborative
healthcare teams, and the pharmaceutical business environment.